Food Online Ordering Systems, LLC (FOLOS)
The following terms describe the FOLOS platform at a high level. When you sign up, you will receive an Order Form and Subscriber Agreement that contain the complete legal terms governing your account.
FOLOS provides a branded, flat-fee online ordering platform. Subscribers receive a custom ordering site, integrated payment processing, and tools to manage menus, promotions, and customer data — without per-order commissions. We manage the technical infrastructure so you can focus on your restaurant operations.
FOLOS service agreements begin with an initial term of twenty-four (24) months from your activation date. After the initial term, your agreement automatically renews for successive one-year periods unless either party provides at least 30 days' written notice before the renewal date. There are no hidden fees or commission overrides — the flat monthly rate on your Order Form is what you pay.
All customer data — including names, phone numbers, order history, and preferences — captured through your FOLOS ordering system is owned entirely by you. We process this data solely to deliver your service and do not claim ownership, sell it, or use it for our own purposes.
FOLOS grants you a non-exclusive, non-transferable license to use the platform for your restaurant's operations. All software, design, and platform IP remain the property of Food Online Ordering Systems, LLC. You may not reverse engineer, reproduce, or create derivative works from the FOLOS platform.
We stand behind our platform. If the service is not performing as described, contact our support team and we will work to resolve the issue. Support is available by phone at (855) 747-3312 and through our support form.
Complete Legal Terms
Detailed terms regarding payment obligations, early termination, liability limitations, indemnification, and dispute resolution are outlined in your signed Order Form and Online Ordering License and Subscriber Agreement. If you are an existing subscriber and need a copy of your agreement, contact us and we'll provide one.
Effective Date: August 16, 2026 • Last Updated: August 16, 2026
Food Online Ordering Systems, LLC ("FOLOS," "we," "us," or "our") provides online ordering, loyalty, messaging, and related technology services for participating restaurants. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use a FOLOS website, restaurant ordering experience, loyalty program, mobile application, or other service that links to this Policy (collectively, the "Services").
Restaurants using the Services may be independent businesses with their own privacy practices. When you place an order, enroll in a loyalty program, or otherwise interact with a restaurant, that restaurant may also collect and use your information under its own policies.
We may share personal information with:
We do not sell personal information for money.
The web ordering and loyalty experiences may use cookies, session identifiers, and similar technologies to keep you signed in, remember selections, maintain carts and checkout sessions, prevent fraud, measure service performance, and provide requested functionality. You can manage browser cookies through your browser settings, although disabling them may affect portions of the Services.
Our mobile applications may use push-notification services to deliver offers, order-related messages, and service communications. You may control notification permission through your device settings. The mobile app may open ordering pages in your system browser and loyalty pages in an in-app web view; the ordering, payment, loyalty, and browser-session information used there is handled by the related web service and participating restaurant as described in this Policy and applicable restaurant policies.
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal, tax, accounting, fraud-prevention, and other obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of information and the purpose for which it was collected. When information is no longer needed, we delete, anonymize, or aggregate it in accordance with applicable law.
You may request access to, correction of, deletion of, or a copy of your personal information; opt out of marketing communications; or ask questions about our privacy practices through our public Data & Privacy Request form. We may ask for information to verify your identity before completing a request. We respond within the time required by applicable law. Some information may need to be retained when required or permitted by law, including transaction, tax, fraud-prevention, and security records.
If you have a loyalty account, you may use the same form to request deletion of that account and associated personal information. Deleting a loyalty account may remove available points, rewards, and account history, subject to legally required record retention.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information in violation of this Policy, please submit a request through the Data & Privacy Request form.
We may update this Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may be communicated through the Services or by other reasonable means where required by law.
For privacy questions or requests, use the Data & Privacy Request form or the contact information published on our Contact page.
